Telkom No-show and completely unreachable

<p>I have been trying to reach Telkom for 4 days at different times. No response on 10210 or 10213 for sales. No response from the contact form on the website I filled in. The "chat to us" app doesn't work. The online portal to reschedule installation appointments also does not work and generates an error every single time I tried it. Previously when i got thorugh on 10210, they could not put me through to Sales, becauue you have to hang up and call a different number (after having waited almost an hour literally to get through to the first agent in the first place only to be informed they cannot help you or transfer you to the right department)</p> <p> </p> <p>My line needs to be relocated, however after receiving 6 sms' on the day it was scheduled for installation, informing me that the technician was dispatched, no-one arrived and there is no contact number provided for this in the sms, leaving the only option of trying 10210 continually to no avail. Yet you claim to be "South Africa's leading telecommunications company" - on what basis is this claim made? surely not in terms of customer service.. There are thousands of people who need a job in this country, how about employing some call centre staff. "Please note that we are currently experiencing high call volumes..." is literally repeated every time you try to call Telkom.. Hello Telkom, that should already tell you that you have 2 major problems: your bad service and that your customer care capacity needs to be increased. To whom can this be escalated and why is your generic 10210 line the ONLY one you have? no escalation matrix, no contact details listed on the website for sepcific departments. You have such a bad reputation already yet it doesnt seem anything is ever done to improve it.</p>