Telkom - No shame in being rogues

Yet again Telkom charging loyal customers unfairly and no sign of the refund. Its plain down ******* as explained by recent Wendy Knowler journalistic segments. You would think they would focus on building their reputation.

I purchased a Huawei P10 lite during the Black Friday sale last year November from Telkom Mobile. I was told the initial debit in November will be a test debit - full one month premium (no idea why since I have been a Telkom landline and mobile customer for years not missing a payment) and that I will be be refunded once it goes through. I have yet to receive the refund.

I have phoned countless time to Telkom customer care with different reasoning on when refunds will be paid. I have gotten reference numbers for refunds where the case was closed (according to the agent) with no comments on why it was closed. I re-opended another case number in March to which is opened up to today with no response. When I call, the operator only says that they will escalate the matter but at the end of the day it just a "brush off" tactic.

Now that the rest of my contracts are coming to an end, I surely wont be considering a rogue corporate such as Telkom.