Telkom, no service while I am forced to pay

I have been sitting without Internet since the 21st, that makes it 10 days today. I logged a fault the 21st on the mobile app, it gave me the reference number: 60CRK210515, they rep**** within the hour and told me a technician is currently looking into my fault. But since then I have received absolutely no feedback from them at all, for 10 days now. <br> <br> Now I am forced to pay for a 4mbps line and have no connection, this is just absolutely unacceptable