RvdW
Riaan van der Westhuizen

1 reviews | Active since Jan 2017

12 Jan 2017, 13:19

Telkom no service...typical

<p>We contacted an online call centre for a wifi data solution. Went through quoting process and sent company details to do credit check. Two days later I contacted the agent to ask whats happening and the reply was its in proces. Next day the first device arrived and the next day the other. I asked how its possible because we signed no contracts! Best is, the one contract does not work because there is no coverage in our area. The agent did not even bother to advise us as to coverage in our area. Then when questioned he stopped answering emails!! Saidrin Reddy - The best Telkom has I am sure...Registered complaint since 15 December over and over again, hours on the phone and still no one even bother to contact us. Case number after case number - operator and managers promising and still no one even try to resolve our case Ref ********** 7 Telkom service...typical</p>

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Replies (3)
Telkom
Telkom's reply17 Jan 2017, 18:41
Official

hi Riaan,

Kindly note that we have forwarded your case number to FMC Retention team to follow up and assist.

Regards

Tsebo

RvdW
Riaan van der Westhuizen's update18 Jan 2017, 08:33
Reviewer Update

This issue is still not resolved. I recieved an sms saying case is closed. When I followed up they said they don't know why it is closed. Come on Telkom!!!! It has been more than a month!!!

Telkom
Telkom's reply18 Jan 2017, 18:41
Official

Good day

Please accept our sincere apologies for the inconvenience. Kindly know that we have made follow up with our FMC Retention team feedback will be communicated.

Regards

Thokozani

Telkom Social Media Team