TELKOM - NO SERVICE - TELEPHONE & ADSL LINE

Both my phone line and ADSL line for internet has been out of order for several weeks - I reported this on 21 March. Fault 392CRK190316 refers.<br> I have made several phone calls and also escalated this fault, but still no action from Telkom.<br> This is the THIRD time since December 2015 that my service has been down, and each time it is down for several weeks at a time.<br> Dealing with Telkom is VERY FRUSTRATING.<br> Then, I still need to call the Telkom accounts department to ask for a credit for no service, but I can only request this only AFTER the line is restored. In the meantime I am paying for NO SERVICE.<br> I am also paying for DATA on my ADSL LINE which I cannot use.<br> Phoning the Telkom contact centre each time is very time consuming and painful process, as often I am kept on hold for long periods of time.<br> In short, Telkom's service is extremely unreliable. I am seriously considering cancelling my contract with Telkom and looking at an alternative wireless solution.<br> As it stands, I STILL HAVE NO SERVICE. :(