MB
Marcia B

1 reviews | Active since Mar 2009

30 Jan 2015, 11:34

Telkom NO Service response pathetic and unacceptab

What the *** is happening at Telkom... The number of complaints logged on this site per day is absolutely shocking...<br> I logged a Telkom line fault last Friday... The log did not generate a Ref #. Logged it again online on Monday 646CRZ260115. SLA showed 2days turnaround...<br> To date no feedback received..<br> Escalated and logged a complaint online on the Telkom site... No response<br> Called 10212 / 10219 - # does not exist<br> Called 10212 - several times - got cut off dunno how many times - lost count -<br> 2 x Agents (last Zanele) supposedly escalated and tried to trf me to Assurance or Technical Dept - Call was rather \cut". Informed cannot see previous days supposed escalation... Im at my wits end...<br> I do not have the time to be spending trying to find out whats happening....<br> Of ALL the years Ive had a \""landline\"" this is really the absolute WORST Service Telkom has provided. The sad thing is that their staff just seem to NOT care AT all.. No Urgency"

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Replies (1)
Telkom
Telkom's reply31 Jan 2015, 09:25
Official
Hello mkd3,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84605.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team