1 reviews | Active since Dec 2016
TELKOM - no service provided for 5 weeks
<p>I app**** for an ADSL line at Tygervalley Branch +5 week ago. I started following up on my order on 7 Dec after not getting any SMS or response iro application. I am told each time, they are escalating the enquiry, as my application is stuck in the system by one Alexandra Sulaman. I have made numerous calls - visited Tygervalley and spoke to Patrick - all promises to assist me but nothing. All i received from a contact in Telkom (that also tried to assist me) was my landline nr ********** 991, but nothing after that. It seems Telkom does not want my business - and this is not a good start to a new client relationship. If anybody can assist in ensuring that I get my ADSL installed before 2017 I would greatly apreciate it. This is pathetic service - as nobody seems to be taking responsibiltiy and accountability for an application that is stuck in the system - and a client waiting for a service. </p>
Done - sent email. How long will it be before I receive a response and some progress on my application which I am fast deciding that it was not such a good business decision to go with Telkom at all
Done - sent email. How long will it be before I receive a response and some progress on my application which I am fast deciding that it was not such a good business decision to go with Telkom at all
Thank you.
We've received the e-mail with required info.
Unfortunately I cannot give an exact time, but we'll escalate this for our consultants to urgently advise.
Regards,
Moenieb.
Telkom Social Media Team
Thank you.
We've received the e-mail with required info.
Unfortunately I cannot give an exact time, but we'll escalate this for our consultants to urgently advise.
Regards,
Moenieb.
Telkom Social Media Team