Telkom - No Service! - No response! - #Gatvol

Downgraded my line without my consent, by accident apparently. 1 Month. More than 10 hours on the phone. Various fault reports. Various references. Various IT references. Various conversations with technician that confirm that the "DP" handles the speed I was on for 3 years already. Various Emails sent from Technician. Back to square one with every phone call. No response whatsoever on Social Media. Uninformed responses on Social Media. Promised to respond on Hellopeter, that's all, still waiting. If their is one, please, only one person willing to stand up and take responsibility and be accountable in the whole of the Company please feel free to respond.