TELKOM NO SERVICE NO FEEDBACK NO INTERNET ON AND OFF PROBLEM!!!!!!

From 1 October 2020 been battling with Telkom to ensure what we pay for is what we get BUT no! We have been logging complaints regarding no service, no line, no ADSL, no technician contacting us and eventually receiving text message stating matter has been resolved!! Hugely frustrating as our internet remains online for 15 minutes then goes off for at least 10 minutes if not longer and this happens all the time. We log a complaint they say its a cable which they have to find??? What? We are tired paying for a 20 meg line which only recently we are getting at least 17 megs but then we are online/offline/online/offline and we run our business from home which is embarrassing and frustrating and costs us money and our reputation is worsening as online accounting is the program used and we cannot provide the service for our clients the way we are expected to. Excuses from Telkom and no joy, on Monday we call again as it is weekend and again internet going off every few minutes, then reset modem, relog in to everything ....NO SERVICE AT ALL