Telkom no service (new contracts) or repairs

I upgraded in December.When in January all of a sudden our internet speed dropped to almost no download speed I phoned Telkom only to find out that the new contract with the higher speed and data was never activated and I went over the current(old) data limit and Telkom lowered the speed.When the realized what the mistake was they offered a package for R899 where I could get much more than with the one that I upgraded to in December.I thought it was a peace offerering.I was told that the extra devices and sims that was part of the new contract that I did not yet get could be collected at a Telkom office when ever get to one.Yesterday when I phoned because we've been waiting since last week friday for a technician to come and fix a problem on the line I was told that the package that I was promised was NEVER LOADED and that they cannot find any evidence that i spoke to someone although I made note that day January 28th!My main frustration now is that we've been without internet for the whole week.All our 3G data is depleted and once again I pay for something that they are not delivering the service for!How can a technician be dispatched on Monday and on Friday not yet arrived!!!!