Telkom - no service in Cape Twn

<p>The telephone lines have been out of work in the Ottery area, Cape Town for the whole week since beginning of October. We have a claim number for the incident logged. This is not the first time our lines are down. The last time it took Telkom exactly one month to fix the problem. My husband runs his business from home and the lack of urgency by Telkom has a domino effect on our lives. What do I need to do to get input regarding the status of our dead line? When we call the customer service line we get put on hold for 30 minutes at a time, time we do not have to hold a phone. It leaves me to wonder whether we would get speedier response to had we lived in a plush, leavy suburb. The lack of service is depressing to a paying consumer.</p>