Telkom, no service from call centre 10210.

My internet has been down since 16 December. I jave justbphoned for the 10th time and it is either in the testing phase or it is with a technician. Agents at call centre says that they are escalating it and that is it. Today i held on the line for 30 minutes for an agent to sort it out and the line went dead. I phoned again and again and then the 4th time keep on receiving the same promuse, I will escalate and the manager will call you back. One manager, Pamela, was suppose to call me after the second time i phoned today. I still did not receive this call. The 3rd call the agent went to look for a manager, note that i have by this time already spent an hour on three calls today. I dropped and ohoned afain, receiving a promise the manager will call me. Every time i have yo provide my contact details again. I have been without internet since 16 December and no definite answer what is going on. So, what is going on. I have never had such poor service from Telkom!!! I said that i will report it another 50 times if this will help. I reported the line for the second time today in the hope that i do get service.