Telkom no service for over two months

Where do I begin.... In the first week of March 2023, I requested my fibre line to be moved from Springs to Germiston/Edenvale. After numerous calls and drama starting with Telkom cancelling my contract, I did not request this. I am still awaiting a technician or someone to assist me or come out and have a look. After hours wasted and talktime/airtime wasted, to be told I cannot have two lines on a property. Openview say it is possible. It is now the 11 April 2023 and I still have no fibre, however, Telkom still see fit to deduct money off of my account for the contract they cancelled. I rejected this last months debit order as I will not pay for services not rendered. I have had to fork out money for airtime for all the calls made to Telkom, extra fuel costs as I cannot work from home. Telkom advised me to take out a new one-year contract assuring me that the previous contract has been cancelled. Today I get billed for both contracts with no service. Shame on you Telkom. Will someone contact me to sort this out once and for all. I require one person to deal with the whole situation and not be pushed from pillar to post to persons who cannot help me, give me incorrect information or no information at all. I refuse to pay another cent for this incompetence and will be going to the ombudsman if this is not resolved soon. This is one of my reference numbers ***A. Shame on you Telkom.