TELKOM - NO SERVICE FOR ONE MONTH

Good day,

It has now been going on 1 month that I have no telephone line, which has impacted my ADSL resulting in no internet. For the entire month, on an almost daily basis we have been reporting this fault to our service provider (Axxess) and Telkom and the only feedback we ever receive is that the fault has been escalated and we need to be assigned a technician which has not been done. When asked what the point of escalating the problem is if I cannot be provided with a turnaround time, I receive no response. I have requested to speak to Managers and Supervisors who promise to return my call - and I still get no feedback or returned calls. I have also sent messages to Telkoms facebook pages and no response. This is unacceptable as I am still paying my monthly bills AND we run businesses from home which has been negatively affected due to this problem. I would appreciate urgent feedback as to when I can expect a technician to come to my residence and resolve my issue promptly. I have been patient for 1 month and need urgent feedback.