Telkom NO SERVICE for almost 2MONTHS!!

The one star rating is VERY generous. I reported a fault with our Telkom Service more than a month ago. I received a ref. number. Nothing happened, no Technician. When I called again, they said that the fault is with the technical department but no technician has been assigned to the fault (this was after 2weeks). A week later I phoned again and the fault was escalated, with the necessary 4 sms's stating how important I am as a customer and that they understand my frustration. Noting happened. The Open Source bakkies are everyday in town but no-one look at the problem. Every time I phone 10217 the agent just tells me the problem is in the hands of the technicians but they cannot say when they will attend to the problem. I am in the retail business, and are loosing money each day because I don't have access to email or voice calls. My wife is an accountant (her line is also down for more than a month) and she are not able to access the SARS website to submit her tax returns. We live in a rural town and the 3G service are not very good here. The situation are becoming desperate and Telkom seems either not willing or not able to rectify the problem. It is appalling that we have to accept this type of service. Telkom projects themselves as a First World Company with the latest technology. It is interesting to see how other companies are stepping in to give better service in the bigger centers. It is just sad that we in the smaller towns have to suffer with inadequate service. They must take heed what happened to other Companies who thought that the were bigger that God himself. If Mr Trevor Noah thought SARS customer care agents were arrogant, he did not speak to a Telkom agent lately. The have this "Take it or Leave it" mentality. If there is a hole in the bucket you will loose water and someone else will step in and give better service.