Telkom - No Service Delivery and Terrible Attitude

So within the Telkom guidelines, I contact Telkom and ask them to move my line on the 29th of February 2016. The lady checks the line availability and confirms the date. Yesterday I receive an sms that my appointment is confirmed for 02/02/2016. I try to phone and hold for an hour at a time with no answer. So today I receive an sms saying that a technician has been dispatched - I try again and finally get through - the lady puts me on hold and ends the call. I phone for the second time and hold for another 20 minutes before the same lady answers and then she drops the call again and does not put me through to a manager as I asked.<br> <br> Now I am on the phone for the 3rd time, have now been on the line again for 20 minutes before someone finally answered.<br> <br> On top of this my current line is active, but my data is inactive - so I quickly added data through FNB. NOW the lady on the 3rd call says that they changed the pin - so you change my pin, don't tell me, but still charge me?<br> <br> I am very disappointed.