Telkom - No service delivery

Our ADSL line and subsequently our internet has not been working since 8 March 2019. We have logged multiple calls via: Telkom website / Facebook messenger / phone call in the past two weeks. The general feedback is that a technician would come onsite to assess and troubleshoot. We have been given two dates, both of which a technician never arrived. In the past week our messages and follow-ups have been ignored with no feedback. I am now at a point of cancelling my contract and looking for a service provider that will actually deliver on the service part. We have gotten various fault ref numbers, the latest being on the details to the message.

Telkom, kindly can the issue be rectified.