Telkom - No Service Delivery

Reported a Fault on the 12th of January Fault no. 366CNK120118

the fault was escalated after 5 days escalation no. **********

I've spoke to 5 different agents on the phone, have been communicating with some guy called Frank on the Telkom facebook page via private messaging, Spoke to an agent via your online portal and sent an email to **********

After all this all everyone keeps telling me that an agent has been assigned. i still cant a date or time that Telkom can actually send the agent.

Have also been told that the agent will be sent to check the exchange, despite me telling them that the fault is Not with the exchange. The cable from the house to the pole has snapped and needs to be replaced, ideally with a thicker cable so that this doesn't happen again.

Please note - My mum stays at home and is not tech savvy. Her only form of Communication during an emergency is the telkom landline.

I also run a small internet based business from home afterhours and I am losing a lot of money due to this down time

Its now been 11 days that I have been trying to get you guys to sort this out. I also see from all the reviews and complaints about Telkom that it can sometimes takes weeks or even months to sort things out.

That's Not gonna happen in this case! Please sort this out ASAP.

Thanks