TELKOM - NO SERVICE DELIVERY

In the past month our internet has been off on four different occasions for about 3-5 days at a time. Once you manage to get through to customer care the only thing they can do is to provide you with a reference number and a sms that purports \Telkom will endeavor to resolve the problem ASAP". This however never happens as it takes a technician 5 days to try and resolve the problem and this solution will only last a few days. <br> <br> My internet once again is off and it is day three already and no feedback from Telkom or any word of a technician. This is more than just a inconvenience as I run a business from home and which now has suffered damages. Telkom does not seem to understand or appreciate the urgency of the matter. i find it disgusting that due to the fact that they are a monopoly they do not appreciate their customers or strive to work on their complete lack of service delivery. """