TELKOM -NO SERVICE

I have been trying to upgrade my existing LTE internet package for the past 4 weeks. Ive been sent from one department to the next.I have used the app to upgrade,several times-and was instructed that a agent will call- 4 weeks later -NO CALL!!!!! Ive have spent hours on the line to the upgrage department -the longest being 1 1/2 hrs before I put down the phone.I have sent complaints -not responded too either. TELKOM IS THE WORST SERVICE PROVIDER I HAVE EVER EXPERIENCED. And Covid is not to blame!!!! A MTN agent working from home upgraded and even organised my phone from home....in 1 day... TELKOM CANNOT PHONE A EXISTING CLIENT BACK IN 4 WEEKS - PATHETIC!!!!!!!!!!!!!!!! The sad part part is I then requested a cancellation of services via the APP and STILL NO CALL - SO NO UPGRADE /NO CANCELLATION