Telkom no service but take my money!!

I have been Calling Telkom for the past two months and each time I have called I heard that nothing was done to move my line or cancel the line. Which means that I have been paying for the line rental and MWEB for no services rendered. MWEB is not at fault here.. I tried to cancel my line and was told to register on the Telkom site and cancel my subscription there. When trying to create a profile it told me that the servers were not active, which means I cannot even cancel the thieving services of Telkom.

I wan't telkom to refund me the money payed both to Telkom and MWEB for those two months because of their refusal of service or will open a police case of theft against them.