Telkom no service BUT full payment required every month

I have been having connection issues for the last 3 - 4 months, with continuous calls to Telkom call centre. They tried to give me a couple of walk throughs on setting changes without effect. Eventually 3 weeks ago they would have sent out a technician within 72hours and until now nothing has happened or changes. Yet, every month I have to pay the full amount of the contract I have subscribed to. Why, dealing with government companies, we as the public are forced to keep up our side of a bounding agreement but the service provider supplying the service can keep their side only if they feel like assisting you. I am paying for a service for the comfort of my family and business and yet only get 10% of the agreed service from the supplier. I wonder if their are any-one employed at Telkom that cares for the end user or is everyone only just having a job at the end of the day. My suggestion would be that they just cancel my contract and set me in a position to support a service provider that really cares for their paying customers.