Telkom no service BILLED and no service confused

<p>Firstly our area upgraded to fibre through vumatel and i got two calls from telkom sales about my upgrade to fiber for the same price R699 which i was paying i would get double soft cap and faster browsing speed on fibre and because I am on telkom would not have to pay for fibre installation. I accepted the deal and now for the past two months I am being charged double R1399 its frustrating i keep calling noone can help me. On the 24th of December I went online to move my services with me to my new house same area but diff complex. The tech came on Jan 7th with adsl line i told them the complex had fibre and i had a fibre modem they just said they where told to put copper line. I spent 2 hours from my cell calling telkom to be passed from dptment to dptment noone knows anything or resolution meanwhile i am billed for January I have no service. It says if you move your line online you get a free cordless phone I DIDNT GET IT i have no landline or iinternet at home. On Friday 20th i got an sms that i cancelled my service at telkom on Saturday i got sms to pay new deposit for new installation. I CANT AFFORD TO CALL WITH MY CELL ANYMORE AND HOLD FOR TWO HOURS . I dont even know who cancelled my service and why i must pay R700 deposit for new installation . I need this escalated and someone at telkom billing & sales to help me its all so infuriating. Why should i have my service cancelled ? Why should i pay R700 for new installation when i already paid this? Why cant a fibre line be installed so i can use the correct modem and have internet my family needs wifi? Why should i be be billed for January when i have no service? Where is the free cordless phone that comes with moving the line? Why am i being billed double what was agreed for the upgrade ?</p> <p>I am about to actually move to another subsciber because its so time consuming and upsetting this telkom issue.</p> <p>I NEED IT FIXED I WANT TO BE CONNECTED ON FIBRE IN A FIBRE COMPLEX AND I DONTWANT TO PAY FOR A SERVICE I DONT HAVE.</p>