TELKOM - NO SERVICE /BAD ATTITUDE - POOR CUSTOMER SERVICE

I am a business client . From the very beginning I have experienced nothing but bad service from Telkom. I recently had to purchase a telkom rooter as my initial one had been struck by lightning. This was bought on the 21.11.2018. I had been away on travel for work for a few days and returned on the 29.11.2018 . Openserve came through and advised that the Rooter is not working. I then went into the Alberton branch and was briefed with the 7 day policy. At that point the telkom agent tested the rooter and told me there was nothing wrong with it. I then went home and called the Openserve technician who came back to test and had to eventually go down to the Telkom store in Alberton city with me to explain there is a problem with the rooter. At this point I tried to reason that it is only 9 days which means I am only 2 days out in view of the fact that I was away from home for work and could not bring in the rooter for return. I received no satisfactory response from the manager Frans. I am completely disappointed as my device was booked in and the Manager Frans at the Alberton city Telkom ensured that he will follow up and give me feedback . To date I have tried endlessly to reach him and the Regional manager Anastacia Steyn and no one has bothered to return my call. I am unable to work and this is affecting Business. I am demanding feedback before COB today! Totally disgusted!!!!!!!