Telkom no service and no managers

Telkom have no idea whats going on they gave me my refrence number in january 2020 i used that number cause they just dont debit my account then you are the guilty one to pay there mistake of R202. 00. Every month since january i spent like +- 30 minutes a day up to 4 days but, (this is really ****) october 24 to november 18 everyday call to get my payment so called allocate to my account ( dont forget the cut your network quikly but once the payment has been made you wait between 24 and 48 hours. Now i know whats there problem they work ( play) without any managers there.... Reason i ask them to call me because you cant...... Nothing f... L Rather pay more than use this s@@@@ of a telkom.