Telkom - no service and no intent

I am so sick and tired of Telkom and their non-delivery of service. I reported a fault on a landline in a rural area in the Northern Cape on 16/08/2018 and I still have not received any feedback on that fault. The fault is still in a logged state. However, on the 23rd of August I escalated the call. When I phoned this morning the escalation was closed without a reason. I have been on the phone now for 30 minutes and I still don't have an answer and no intent of providing a service or fix the line. The number that I am reporting is in a rural area in the Northern Cape with no cellphone reception and 50 km from the closest town. 3 phones on neighboring farms are affected. My father is a heart patient and if something would happen to him today, there is no way to phone an ambulance or emergency services.