Telkom : No service and extermely poor cutsomer service. Lying and *****ing

We took out a 24 month LTE contract with Telkom during July 2019. There were several problems with the billing department and they kept on adding additional charges. We paid all the required amounts via the Telkom Website portal and no funds were outstanding and everything was paid up to date but still Telkom suspended our service due to non payment. My wife also explained to Telkom after more than 7 calls that her account cannot be debited and that my husband will pay via the Telkom Website which he did. She requested that they activate our service again because there was no reason that they should have suspended the service as there were no money outstanding on the account. They received the payment on 7 January 2020 but they still deactivated the service on the 9th of January. The related service is for number ***. We also went to the Telkom store in Middelburg and they could not assist because they say that we are supposed to also now pay for the amount of R1107 that is due only on 5 February 2020. My wife then requested that all the money that we now paid for January 2020 be rufunded to us but they refused. We are paying and the account is up to date but still they suspend us but there is only another payment due for 5 February 2020? After that we were the Telkom Store three times to request that the service be activated due to medical arrangements for my son who ahs been in hospital twelve weeks. (Emails need to be send and calls need to be made) but they still refused because their system were not updated! They are breaking contract because all the money is paid and there is no amount outstanding. We want refunds of all the times we were disconnected and still paid and the service should be reconnected. Several call backs were also requested but to no avail. Callbacks were requested on Friday 24 January 2020 but to this date no one called us. The agents on the phone said that they could see that there are no money outstanding and that the service will be restored in 5 hours time but we are still waiting since the 15th to be restored. They are lying and they are *****ing peoples money. I would rather go to Vodacom and get better service and slightly pay more than to ever deal with Telkom again. This account is also linked to my sons cellphone which was also suspended and he cannot communicate with us since he is a student he need to communicate with us on a regular basis but Telkom does not have that insight or understanding. They are very inconsiderate and extremely unproffesional. my contact number is ***.