Telkom - No service AGAIN

First of Telkom is not worth the 1 Star that I have to click to be able to write a complaint.

We have been without a landline for more than 2 weeks in a 2 month period. That we are used to. The issue is that the ADSL line is also affected,

This morning I went onto live chat to get an estimated time line of when our service will be up and running, the agent refused to assist me because I could not supply a cellphone number. This is a huge concern, we pay for a landline service, why is a cell phone number so important? Because Telkom knows that their "service" is so undependable that you need an alternative number to be able to communicate? If this is the case, why still charge your customers line rental, if you can't even communicate with your customers on the device that you are selling to them? The only bright side to this is that Fibre is almost done in our area and I can not wait for the day that I can cancel the landline "service" with Telkom