Telkom No Service?

I app**** in May to have my line relocated as I was moving to a different address, after I moved nothing happened, I went to my nearest Telkom shop to ask what is happening cos when you try there call centres you don't get to speak to someone, it's always just high call volumes you hear. When I got there early in June they told me nothing is on the system, so I reapp**** for the relocation, they make an appointment, only to cancel the appointment at noon, they then made another appointment for the 20th of June, come the 20th they cancel again round about 12 the midday and reschedule the appointment for the 8th of July wondering if anything is ever going to happen, and all the time I had to take leave from work to wait the whole day for nothing