WP
Wafeeq P

1 reviews | Active since Mar 2014

06 Apr 2016, 23:45

Telkom no service

I app**** to move my Telkom line, which was eventually done on the 17 March.<br> Post the line move, all was fine - the telephone and ADSL were working fine, that is until last week tuesday when for some strange reason telkom decided to deactivate my line, which I continue to pay for.<br> <br> No one at Telkom seems to be able to assist, hence my public plea to Telkom to please sort out my line.<br> It appears to be very easy to diagnose the issue from the call centre feedback, which is that Telkom has for some reason set the status of my line to inactive, BUT it seems as though nobody is capable of restoring the status to its rightful state.<br> <br> Disgruntled Customers

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Replies (1)
Telkom
Telkom's reply07 Apr 2016, 00:04
Official
Hello wafeeqp,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221245

We apologise for any inconvenience caused.

Regards,
Hilary
Telkom Social Media Team