Telkom = NO SERVICE

After several months to resolve case number ***2 I locked a new case regarding the account, case number ***4 on 03/10/2015. I have not received any feedback. On 11/12/2015 Telkom Mobile deducted R3000 and on 14/12/2015 R15000 from my bank account. I also received a sms on 14/12/2015 from Nudebt that my account is now handed to them. I went to Telkom Store Gateway in Umhlanga on 14/12/2015 while on HOLIDAY to try to resolve this mess after receiving the sms. They told me that case no ***4 has been closed. WITHOUT ANY FEEDBACK FROM TELKOM!!!!! SERIOUSLY ARE YOU PEOPLE SERIOUS ABOUT WHAT YOU DOING On 15/12/2015 I received an sms to notify me that the charges are reversed and the balance is NOW R1211.60. Clearly you people have no idea about customer service and then you have the audacity to hand me over to the debt collectors after being incorrectly billing for a service I did not get anyway TODAY I RECEIVED ANOTHER SMS FROM NUDEBT \A trace locator has been added to your Credit Bureau profile due to default of R4425.60. This is the last