Telkom, no service 47 days and counting

Good day.<br> I just want to inform someone high up in Telkom About the poor service that the call center and technician does not sort out. As from the 1 October 2015 the phone line went dead and still counting. I have logged faults about 5 times up to date. In this time I have spoken to number of agents on the online chat telling them the fault in not by my house but 2 houses down from me where they cut off a tree and fell on the cable and ripped it off the pole in his yard <br> Also if the tech just comes to my house when I'm at work standing by the house then call and ask if someone is there. No arrangement was made to come and check the fault. Also told the tech every time it was not at my house but the other house. And then getting the sms on end of the week that all is fixed<br> One time the tech just left a note in the post box that he was there but no number on it to make arrangements.<br> I'm thinking of cancelling my copper line all together and looking for some other source of uncapped internet. As my line was off (no service) from the 1st of October 2015 and the billing is usually from 12 to 12. I got a bill for R600 witch is in the time span of the NO SERVICE to my house and will not