Telkom - no service

I have been trying to get my Telkom land line reinstated after it was suspended. I was told by a Telkom employee on the phone (which is recorded) that my account will be activated the next day after I gave her my R300 pin number. A week later I was still trying to get hold of someone to activate my account, they keep on transferring me from Technical, to sales, to accounts, back to technical then to customer services and eventually I was told I need to speak to Accounts. The accounts lady was working from home, but could not get hold of her manager and she could not understand why she could not get hold of her manager, She told me on the phone last week, that she will take it upon her, to get hold of him and call me back the next day. I did not hear anything from anyone at Telkom the next day or the next 4 days after that. It is has been the most unpleasant customer service experience I have ever had. I was in tears out of frustration on the phone. I really thought that Accounts lady would help me, I even asked her if she can't sort it out if she can just call me to let me know she cant get it resolved. NO, nothing. I have been a Telkom landline customer for 12 years. I am a Telkom mobile account holder as well. My line has now been cancelled. Now they want me to speak to sales and open a new account that will cost me more per month. No, I want my old account to be re-opened and reactivated. If not for lockdown, I would have gone to the offices to try and resolved it but due to lockdown I need to phone.. I have spend 3 hours on the phone - I have recorded all these calls. if anyone has any advice, I have lost faith in all customer services due to Telkom!! I will move my Telkom mobile account to another service provider as soon as my contract end. Why should one support a company that does not care about their clients.