Telkom no service

I ordered the Telkom July special on 6 July, after my wifi life was cancelled 2 months early by telkoms error. whereafter i have received the following sms 10 times : Telkom SA: Dear Customer, thank you for your Telkom order, we are in the process of updating your application and will SMS you with your order details shortly. We appreciate your business. Kind regards, Telkom. After calling twice to find out what is going on, the consultant told me he can see that my order was placed and contract conducted, but no processing has taken place. He could not tell me qhy. So i would like telkom to either contact me within 24 hours, or cancel my request as i am now working with no internet access.