Telkom no service

I app**** online for a landline and internet connection in January'19. They phoned me the same day and the rest of the application was done over the phone. A week later 23rd January, I received an SMS to pay the initial deposit of R700 within 7 days in order for them to proceed with my order. I paid my deposit on the 26th of January. Since then I have phoned the 10213 number numerous times, just holding on listening to a recording for more than a half an hour at a time, running out of airtime with no luck speaking to anyone. Going to a Telkom store is a waste of time as well. Been there several times waiting in line for over an hour each time to be helped. You get to the person to help you and all they say you have to wait or phone 10213. So what now, because it seems to me I won't even be able to get my money back if I want too. Where do I go? Who do I phone?