Telkom no service

I have logged a call for my router that stopped working on the 29th of January, then on the 1st of February the technician came out and advised my step-father that the router was not working and that they don't replace it anymore. Then that same evening someone from telkoms offices phoned to my landline trying to see if he can help me and make sure it is my router, he was not sure if the people at 10213 work on a Saturday since he advised me that I need to call them to send me a new router. I did call on the 2nd of February and no-one answered the phone, it can be traced from my calls made from my landline. Then again I phoned on the Monday the 4th of February and was advised that my router could not be replaced since my contract was taken out on the 2nd of February 2018. My response to this was that I would not stand for this since I did not get my router on the day the contract was taken out since I stay in Harrismith and only got it a week or 2 later, the lady then put her manager on the line who said that he would arrange for pickup of my faulty router. I have sine logged another 2 calls. My landline is now also dead. I can not pay for a service which does not work. At this point I will be reversing any/all debit orders and telkom can gladly cancel my contract. I did also ask the manager to email me the recorded conversation so that I can take legal steps.