TELKOM NO SERVICE!!!!!!

Telkom..Telkom..Telkom. I honestly want to say your service is up to **** but that would mean that you are actually providing a service, which is most definately not the case. a Simple upgrade according to telkom takes 3-5 working days..Im sure they mean 3-5 months. I still have a lot of work to do from home but cant run the software and applications with current fibre connection (reason for upgrade).I have been phoning and phoning and phoning for 4 weeks just to do a simple fibre upgrade,the fibre is allready installed people,they just need to click a couple of buttons which is obviously too much effort..typical, they want to get paid a salary and do absolutely nothing.(Fibre at Vumatel but telkom handles the upgrade). The first day I phoned to do the upgrade I spoke to Ronelda..who apparently placed the order for the upgrade (not true). The second time I spoke to Simpiwe 7th Dec,said he is sending my application in for upgrade and that someone would phone me that day or the next..(never happened). 10Dec I spoke to Nomceco, she apparently sent a request to applications departmentfor urgency and cc her manager in the email.(Her manager is Lechelle). 11 Dec I spoke to Ntombela,she assures me the upgrade will be done today and that her manager Nikiwe would phone me the same day with feedback (this also never happened)Suprised?Im not..12 Dec I spoke to Nomceco,she informed me tha NO UPGRADE ORDER HAD BEEN PLACED ON THE ACCOUNT,which, according to me means that everybody at telkom has absolutely no integrity whatsoever and its second nature to lie to their clients Her manager is Sange..The apparent ref for the order is 929137..still waiting telkom..started phoning and wasting money to phone you from 21 November..I also cant believe that vumatel would even consider partnering with TELKOM..Upgrade not done and today they send a bill of R4000,which is only suppose to be R800..How do you run a business ike this and still manage to survive??