TELKOM - NO SERVICE

So I apply for home internet at Telkom online and cant wait for this to be installed. In the next hour a consultant calls me and starts signing me up for my package deal. This consultant thanks me for my signup and informs me that my installation will take place in the next 20 days.

After a period of two weeks I hear nothing from Telkom on any type of planning or installation date, I decide to call them and after about 17 - 20min of waiting on the line a consultant takes my query and informs me that the previous consultant didn't even finalize my order. So after I explain to this gentlemen that I just want my installation to happened he apologizes and puts me on hold to get a confirmed installation date, he then gave me the date of the 26th of July and confirmed that's when the installation will happened.

So on the 26th I wait for my installation to happened but no one pitches up on calls or emails me anything. After a whole day waisted I then call Telkom again to see what's going on. The next consultant I speak to tells me that she does not see the date made that was given to me but sees the 28th of July. after I loose it again I ask to speak to the manager to get better clarification on what's the problem. The manager only escalated my query to the "Dispatch Department" and could not do anything else for me.

Now the 28th arrive and still , no one pitches up or calls or emails me on the installation that was suppose to happened and this was a Sunday so naturally I cant call Telkom to know what's going on. I call Monday to get answers and yet again after 17-20min of waiting on the line the next consultant I speak to informs me that the technician that was assigned to my installation was on leave....WHAT THE HELL!!!!. So after loosing it yet again the consultant I now spoke to checked for the next available installation date and informed me that the next opening is on the 1st of August, I told this consultant that I want no delays this time and wanted him to confirm that this date is actually available. He put me on hold and actually got the installation APPROVED while I was on the line and that's where we left it.

Come the 1st of August I await my installation from home and this time I call first thing in the morning to make sure they are aware of my frustration that this needs to happened today. Yet again after waiting 20min+ on the line the consultant informs me that he/she sees a installation date of the 3rd of August.....no words. So here I am loosing it again to some poor consultant and ask to speak to a Manager again. Now this manager told me that she can not promise me that the escalation will cause anyone to call me back or even that my installation will happened today, to be frank she was no help at all.

Rating? The most disappointing excuse of service I have ever had. The best is I still sit here not knowing when my installation will happened , if ever. NO FEEDBACK FROM TELKOM