Telkom No Service

We signed up for uncapped ADSL 10MBps, it didn't work, so Telkom's technician advised to downgrade to 8MBps line, it works a bit better, but still in peak times we have no internet connection. The 10MBps is advertised as R807, the 8MBps is R785.83 per month, My first account is over R1400. Telkom should know where what services is available, and not just sign people up for the sake of. Now I am going to have to pay cancellation fees, for a service they couldn't offer, and an account which is way more than what I have signed up for. Accounts says the amount is correct, sales says it is incorrect - nobody is resolving the issue. Also Telkom advertises that you get the LIT box when you sign up for the 10MBps line, I had to "order" it from them 3 times - still didn't get it, and then got told that it doesn't come with the 8MBps line. False advertising.

I have requested to cancel this service - hoping to receive a response from Telkom on that.