TELKOM NO SERVICE

We logged a Fault (495CTK020218) for an ADSL line not working on 03 February 2018. This was due to lightning I was told. Telkom send sms on 03 February 2018 at 12h29 to say it is "in hand with their repair division." We did not receive feedback and had VERY limited Internet access. Logged Fault (508CTK160218) for the same fault still not resolved. At 08h22 on 17 February 2018 we received and sms to say service restored to whih we then phoned again to say it is not restored. Then received an sms on 20 February at 08h00 to say that Telkom will attend to the faulty service shortly. Then received an sms on 23 February 2018 at 08h01 saying they are bsuy investigating the cause of the problem. Then we received and sms on 26 February 2018 at 08h02 saying that the problem is in hand and that they are working toward resolving it. Then we received an sms again on 26 February 2018 at 10h37 to say that Fault (508CTK160218) is in hand at their technical repair division. Then we recievd an sms on 01 March 2018 saying the fault is restored. We again phoned 10210 to say it is not restored. After numerious phone calls they logged a FAULT (29CTK110318) for the same problem. Then we phoned again and again to say issue still not resolved.

They then again on 06 April 2018 logged the call for us again. Fault (191CTK060418) We received sms's on 07, 10,13, 14,16 18,19 and 20 April 2018 again to say "Telkom is aware of a cable related faulton your line. we are investigating all available options to restore your service. Your reference number is 191CTK ********** "

We phoned Telkom (10210) again to get an update and the consultant could not assist, excdpt for saying that they are still waiting for feedback on when and what they are going to do about the cable issue.

So, TELKOM, how much longer do we have to wait?

We have been customer of yours for over 10 years!

Complainant,

Jan & Jolandi van Dijk ********** ********** **********