Telkom no service

My phone line and that of my neighbour was knocked out by lightning on the 16th February I reported the fault the next day, my neighbors only reported theirs two days later

Telkom came and fixed theirs last Friday 23rd February, but not mine. It comes from the same exchange, cable and pole as my neighbors It is now 11 days without service, despite all my efforts and that of a very hardworking man at their Facebook page doing all he can to resolve the issue

The original fault no is: ********** 2 The escalation ref is: 20383