Telkom no service

I have been logging calls for ADSL line not working for the last 2 weeks and landline problem. I don't get any response or feedback. Every time I phone I have to hold forever and the same story that they will log a call and someone will get back to me. Apparently a technnition was suppose to fix the problem on the1st of November and then again on the 9th. So far nobody piched and nothing gets done. I have to pay for something that I can't use. Do we really have to be happy with this kind of service we receive. Really can someone wake up and provide a service that they advertise as the best and all the good packages that they are advertising.