Telkom - No Service

A call was logged with Telkom about a faulty line in a farming community in the Northern Cape on 17/05/2015. Nothing was done about this problem, but Telkom still charge the people for line rental. How can you pay rent for something that you don't have? There are days at end that those people's telephones are not working at all. Every time you phone to follow up on the reference that they provided, you have to explain the problem again and no progress was made up till now. What is making the problem worse, is that there are no cellphone reception in that area. <br> When I phoned the Telkom 10210 number this morning to follow up on the reference, the agent was not helpful at all and could not give me feedback on how things are progressing with this problem. I would like to be contacted by a Senior Manager - client services / line maintenance at Telkom.<br> Or, if a cellphone operator is willing to install a tower in that area, it would be ideal, then we can get rid of this pathetic service that Telkom is bringing to people in the rural areas.