Telkom _ No response to my mobile problem.
<p>I recently moved from Cape Town to Herm****. In CT I had LTE but in there is no LTE in Herm****. I was advised to changed to a Cell phone contract with 20GB. The LTE was cancelled and now I have a mobile phone contract that doesn't work where I stay. Been Paying 4 months so far an amount of R999 for something I cannot use. I phoned the Technical department and opened 3 complaint Tickets so far. Last one Nr: ********** 3 and they said someone would contact me to sort out the problem. No call from them on all tickets I have opened. Doesn't look like there care to solve this. In the mean time I am paying for it and isn't exactly a cheap contract. Please help!!</p>
Another 4 days has past and no reply. No one calls..I wish I hadn't taken this contract...Was a big mistake...
Another 4 days has past and no reply. No one calls..I wish I hadn't taken this contract...Was a big mistake...
Start of a new month 5 or 6 not quite sure. R999 a month for something I cannot use. So far paid 5 - 6000 rand for nothing. In the end I will be paying 24000 rand for a cell phone. the usage of it zero. Still no calls from Telkom Support Team or any Technical department. Hopeless service sorry. Quick to sell but backup zero when there are problems. Just received my upgrade to 20GB at vodacom. Works 100 % in my area. Thank you vodacom. You are a fine example how things are supposed to work.
Start of a new month 5 or 6 not quite sure. R999 a month for something I cannot use. So far paid 5 - 6000 rand for nothing. In the end I will be paying 24000 rand for a cell phone. the usage of it zero. Still no calls from Telkom Support Team or any Technical department. Hopeless service sorry. Quick to sell but backup zero when there are problems. Just received my upgrade to 20GB at vodacom. Works 100 % in my area. Thank you vodacom. You are a fine example how things are supposed to work.
Called Telkom today 15.05.2017 to complain about no one calling me to even try to sort out my problem. Same thing as the other times..Yes sir we passing it on to the Technical department and making it urgent. Let's see how many months this will take..I live in Herm**** and the closest as far as I know help would have to come from Cape Town. Go figure....
Called Telkom today 15.05.2017 to complain about no one calling me to even try to sort out my problem. Same thing as the other times..Yes sir we passing it on to the Technical department and making it urgent. Let's see how many months this will take..I live in Herm**** and the closest as far as I know help would have to come from Cape Town. Go figure....
Still no response from Telkom. I have numerous Tickets open and made calls. All of them promising me that it would be made urgent. If this is urgent then I don't know. Must be eight months now. Never again will I touch a Telkom product.
Still no response from Telkom. I have numerous Tickets open and made calls. All of them promising me that it would be made urgent. If this is urgent then I don't know. Must be eight months now. Never again will I touch a Telkom product.