TELKOM NO RESPONSE - SELLING LIES AND FALSE ADVERSTISING

Right, I have had enough now of this company called Telkom, their upgrades and shoddy third party deals they created with cell direct, to do their dirty work.

Firstly I was approached by this company (a shady third party company from Cape Town) nearing the end of my contract to upgrade to a package that sounds to goo to be true and probably is.

Only to find out that it is. From the date of activating this package I've had nothing but problems.

I am still struggling to get my cellphone on line and active. I've done the porting but can't receive calls at all, at all!

When receiving a call from a Cell C or Vodacom number it says that the "number you have dialed is not in service, please try again later"

I am currently on the line with the 13th customer service agent trying to "help" me. No mam it's a call barring issue. Gave a wrong USSD and nothing worked. Got another USSD to turn off the call barring that's not the issue, nothing. No, you need to look manually for the service provider on data roaming, not the issue either.

Since then I have logged 12 calls, 5 case numbers to say my call will be attended to. Saying it's a porting is an issue, every time I call no one can give me an answer.

So again the person I dealt with just logged a case again - case number ********** 1 and nothing done. Said they would get their manager on the line and nothing.

Finally got to speak to a manager this morning and sent me the following mail:

Sibusiso Maphumulo: SME- Customer Services; said he would get back to me with a solution by end of business today and that the problem has been sent through to the porting department - of course, nothing from TELKOM.

Was on the line again with on of Sibusiso's peers that sent the following mail to the porting department: "Please note this is a general Vodacom routing issue and has been escalated to Vodacom for assistance, routing will update after 24hrs". (It's all the cellphone numbers).

He had to follow up with Sibusiso, after again promising that they would get to the bottom of this problem before EOB

"Please kindly note, your query is being attended to and you will be contacted with feedback within the next 24 hours"

All of these promises since activating my cellphone.

It seems the answers is never.