Telkom - no response even from managers

I have an open Telkom account that was supposed to be closed in August 2017, but was never closed. I have logged several disputes with Telkom, which some has been resolved, but the line has still not be closed. I have now out of desperation paid the full amount of R 2376.97 in order to close the account. I have spoken to the accounts Manager, Moses, which confirmed that as soon as the payment reflects, they will send confirmation that the account is paid and closed as well as cancel all subscriptions between myself and Telkom. I am still waiting for the consults to contact me. Below the message trails between myself and Telkom: 01 August 2017 – request sent to cancel subscription September 2017 – received a reduced bill which I assumed was because my subscription runs from mid month. 14 December 2017 – again sent request to ********** – no feedback 21 December 2017 – received feedback that line was not properly closed and I must ask my new service provider to again release the line, which I did 18 January 2018 – line was released as requested. 19 January 2018 – again requested cancellation of services with all documents 3 May 2018 – requested status as line with current ISP has been cancelled as instructed 25 May 2018 – again sent request to ********** for update – mailbox not working. 04 July 2018 – tried different mail boxes, but kept referring me back to ********** which was not working Cases logged telephonically, which has been escalated multiple times ********** 30 ********** 37 ********** 94 ********** 9 ********** 1 I have received a confirmation email yesterday (12.07.2018) that the line has been cancelled (REF: ********** 23A). Another case has been logged to close the above case urgently so that I can get my final invoice ( ********** ). We have sold our property and signed an offer to purchase and the banks are now rejecting my application because of this account. I require a confirmation letter, on a TELKOM LETTER HEAD, that my account is paid in full and closed in order for the bond approval to continue. The bank will not accept anything less, not even the confirmation email. I have again phoned multiple times, received promise that the managers will phone me back, and still waiting…and if I call back, the phone is actually put down in my ears. This is extremely urgent and I need this resolved this morning. Your urgent assistance will be appreciated.