Telkom no response

<p>Hi it's been over 3 weeks that my business line and internet has been down every time i call 10217 i have been told that the problem has been escalated the technician will give you a call but upto now none has called. Im aware it was an area problem but all the other businesses has been restored. I have been given a ref no which is 1222crk110117 but no one has responded Suprisingly my neighbour seen a telkom staff going by and stopped her and in a few minutes his lines has been restored so is telkom working on a who you know basis! This is a pathetic service. I would like a response from telkom my number ********** 336 which is not working and my cell is ********** 020</p> <p>Thanks Kasim</p>