eS
elsa S
1 reviews | Active since Dec 2015
08 Dec 2015, 08:58
telkom no response
Mytelephone (adsl) line is dead since 21.11.15. I've reported it several times but the standard answer is that there is a cable problem. This is not true - as my neighbours lines are working. They,ve promised several times that a technician will phone me - needless to say nothing happened. I'M paying for a service that i'm not getting. Come on Telkom - it cannot be so hard to fix - all it need is attention. There is an attitude problem on your side. This is no service!
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Telkom's replyOfficial
08 Dec 2015, 10:59Hello elsastrydom,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175937
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175937
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply08 Dec 2015, 10:59
Official
Hello elsastrydom,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175937
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175937
Regards
Narriman
Telkom Social Media Team
Best regards,