Telkom - no response

I previously called Telkom 10217 for a copy of the voice recording from about June 2018 when we were offered a contract upgrade by Telkom on our business line ********** . I don't recall agreeing to certain terms so I want to listen to the telesales recording myself. The call centre agent also told me that there was no reference number for my request but it was now on the system and it would take 5 days for me to be provided with a copy. Needless to say i have heard nothing. Please can someone at Telkom obtain and get back to me with the recording so I can listen to it. Calling 10217 is very frustrating because it takes so long to get an answer, and what is the point if I can't get a reference on my call ?