Telkom : No processes to deal with identity theft

A ********** telkom contact has been opened in my name in October 2015. I have been trying to resolve this matter ever since. I've been to the telkom branch multiple times, submitted documents to them, but I've had to go to the bank at least 5 times to reverse telkom debit orders related to this account. I've written a report on Hello Peter on 10 February, with only a promise of resolution & that there will be followed up on my behalf. I had to resend documents to the HP telkom team. I followed up out of my own 6 weeks after the initial report once again with just empty promises coming my way. 5 days after my follow up another debit order went off my bank account & I notified the HP team at telkom, but received no response. Today on 14 April I received a sms that a trace locator has been added to my credit status, due to the telkom default. At this stage I am seriously doubting that telkom has processes in place to deal with this type of issue. I disputed the Telkom account on my transunion credit report & after their investigation they(transunion) came back to say my dispute was successful. At this stage I'm considering alternatives to resolve this issue. Telkom Ref no SM199029